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I did not receive an email after my application, what now?
Duplicate application, what should I do now?
Trouble paying with AMEX credit card?
The website is not working, what should I do?
I can not print my visa, what should I do?
I am trying to log in online but can not, what should I do?
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How can I get a copy of my visa, I lost the old paper?
I can’t find the email with my e-visa, what now?
BILLING & PAYMENT
I do not have a credit card, what other payment methods do you offer?
I need a Payment Receipt, where can I get it?
What currency will my payment be?
I need a quote, where can I get it?
Where do I find the Security Code on my credit card?
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My passport expires in less than 6 months, can I apply for a visa?
Should I add all given names in my application or just my first name?
I live in France but have a UK Passport, what nationality should I use for my application?
I made a mistake entering my passport number on my application, what can I do?
Will you email or post my visa?
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Visa Related FAQs
What is the difference between an e-Visa and a traditional Visa?
Technical Issues FAQs
Billing and Payment
What countries require a Visa to visit Kenya?
Do I need to carry my Kenya eVisa with me?
How long is my Kenya e-visa valid for and is it for a single or multiple entries?
I made a mistake on the personal information! Can I change the e-visa document?
I want to stay in Kenya for longer than the validity period of the e-visa. What should I do?
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