If you processed your visa with us, you can retrieve your visa on our website at any time 24/7. 
Please SIGN IN (Upper Left corner of the website) and provide your LOGIN details.  
If you have not yet activated your account, you can do it in order to retrieve your visa.

*** NOTE - We migrated to a new visa processing system as of April 1st, 2015.  If you would like to retrieve a visa that was processed with us prior to this date, email us and request the visa or chat with us online for faster results.  Alternatively you can also reach out to our 24 customer service department via online chat or phone at +1.302.404.3828 

If you applied for your ETA/e-visa at the government website, please visit that site directly to retrieve your visa.