GENERAL

General FAQ´s

My passport expires in less than 6 months, can I apply for a visa?
No. As a general rule, your passport needs to have at least 6 months of validity from the date of entry.  If your passport expires within 6 months of arri...
Thu, 12 Mar, 2015 at 3:34 PM
Should I add all given names in my application or just my first name?
ALL given names have to be included in your application! You have to add you first and middle name in the "FIRST NAME" section of the applicati...
Tue, 19 May, 2015 at 3:17 PM
I live in France but have a UK Passport, what nationality should I use for my application?
Your nationality should conform with your passport.  In other words you should use UK (British), even if you live in France.
Wed, 11 Mar, 2015 at 7:13 PM
I made a mistake entering my passport number on my application, what can I do?
You might need to re-apply online, but we suggest you contact our customer service representatives as soon as possible via online chat to assist you.
Thu, 12 Mar, 2015 at 2:58 PM
Will you email or post my visa?
Customers will receive their visas by email. The visas will also be stored in the Customer Personal Area.  Please remember to always print a copy to take on ...
Thu, 19 Mar, 2015 at 12:37 PM
When applying online for a electronic visa, what do I need?
When you apply online for an e-visa, you will need the valid passport you are traveling with (it needs to be valid for at least 6 months after travel date),...
Thu, 12 Mar, 2015 at 11:16 AM
Will my personal data be protected?
We do not sell your information to third parties. Please note the following: The applicant bears full responsibility for the safety of the soft and h...
Thu, 12 Mar, 2015 at 4:27 PM
When will I receive my visa?
There are 2 options: 1 - We can process your visa within 1 business day. 2 - We offer a 30-minute rush service for an additional servic...
Wed, 11 Mar, 2015 at 7:38 PM
Why do we charge a service fee?
The reason we process thousands of visas per month is our service saves you time and frustration. Many travelers will tell you that dealing with the governm...
Thu, 12 Mar, 2015 at 11:20 AM
What is your phone No?
Our customer representatives can be reached at: +1.302.404.3828  Please note that it is a USA telephone no.
Wed, 11 Mar, 2015 at 7:43 PM